Frequently asked questions
HOW CAN I PAY FOR MY ORDER?
We can accept paypal, Master Card, VISA, Discover Card, American Express Card, UnionPay at the moment.
TO WHICH COUNTRY DO YOU SHIP?
We ship to all countries, worldwide.
WHEN WILL THE ITEM BE SENT OUT ?
Please allow us 1-3 working days to send out.
WHEN IS THE DELIVERY TIME FOR MY ORDER?
Expected time of delivery is 7-15 business days depends on your country.
HOW DO I TRACK MY ORDER?
Once your order has left our warehouse you will receive a tracking number via email with which you can track your order.
Please note delivery may take longer during periods of sale and public holidays.
WHY IS MY ORDER LATE?
Usually the item will come to your destination in 7-15 days unless there are holidays, festivals, special weather, remote location.
WHAT ARE THE RETURN CONDITIONS?
You have the right to open the package and check the content whether it is defective or damaged. But the order must be returned unused to us within 14 days after you receive it. All original packaging, price labels, extra gifts etc. shall be returned with the product without haven been tampered with.
HOW CAN I RETURN MY ORDER?
If you want to return your product, please contact us on awnl.net or email us at email@example.com with your order number and return reason.
CAN I CANCEL OR CHANGE MY ORDER?
If you have made a mistake in your order, contact us immediately. You can not make changes to your order once it has been packed and shipped, otherwise there will be no refunds.
HOW SOON WILL I GET MY REFUND?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, and also notify you of the approval or rejection of your refund. if you are approved, your refund will be processed to the original method of payment, within 5 working days after receiving your returned item.
HOW TO USE COUPON CODE
2 add the product you like to cart.
3 paste the copy when you check out .