Exchanges ＆ Returns
HOW DO I RETURN MY ORDER?
If you are not completely satisfied with your online purchase, you have the right to return or exchange undamaged and unused products within 14 days of purchase. For instructions on how to return a damaged or wrong product, write to us at firstname.lastname@example.org or online chat to get the return address.
1. Earrings and custom jewellery are final sale and cannot be returned or exchanged. All returned merchandise must be in its original condition.
2.You are responsible for the shipping of returned items back to specific return address. Items lost in transportation will not be compensated for.
3.If the item contains a gift, please return both.
Be sure the original packaging, price labels, extra gifts etc. shall be sent to us with the product, also be sure the return product is in its original state and don’t have any man-made defect(non -human damage), We will process the return item
within 5 business days after received.
WHO IS RESPONSIBLE FOR ALL SHIPPING COSTS?
Customer is responsible for the return shipping costs unless the item is damaged or we made a mistake.
For customers in the US, Sweden, we charge a shipping fee of $12.99. For other countries or regions, we will charge a shipping fee of $25.
CAN I EXCHANGE FOR ANOTHER SIZE OR COLLECTION?
Absolutely you can exchange them for anything available on our online shop within the same price range.
You can exchange items into different sizes and colors provided that the item that you would like to exchange for has the same price as the item you ́re returning. All exchanges are based on stock availability and are shipped to you for charging shipping fee. We will process the exchange within 5 business days from the day your return parcel reached our warehouse.
All exchange orders to countries outside the European Union are sent with the marking "Warranty Replacement Order". This explains for your local customs authority that you have already paid taxes and duties for your original package, and that this is a replacement
item.Should your local customs authority insist upon and issue taxes and duties again you will need to show proof that the exchange is an exchange and that you have already paid the taxes and duties, and that you have sent the original item back to us.
Please make sure to have the tracking number for your return and the receipt for the taxes and duties at hand.
Please be informed that you stand the risk for the return transportation of the item to AWNL meaning that you are responsible for any damage or loss of the item you are returning during the transportation of the item back to AWNL. In light of this we recommend that
you send the package using a delivery service that insures you for the value of the items.
AWNL recommends that you always save the receipt until the return of your item has been completed.
HOW ABOUT AWNL’S WARRANTY POLICY?
You have the right to exchange products with quality problems (non-human damage) within 14 days of purchase without any extra fee. But be sure the original packaging, price labels, extra gifts etc. shall be sent to us with the product.